Outage Tracker Information
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CenterPoint Energy recognizes how important reliable electric service can be. We also know how important it is to be able to plan for yourself and your loved ones when an outage occurs. We are committed to sharing what we know about outages and when we know it through our Outage Tracker. The easy-to-use, mobile-friendly Outage Tracker helps you get up-to-date information about electric outages and restoration activities in your area.
View Outage Tracker View fact sheet
Have questions about how to use the Outage Tracker? Watch this video tutorial for more information:
For an in-depth, step-by-step guide to using the Outage Tracker, click here.
In addition to showing outages and providing estimated restoration times, CenterPoint’s Outage Tracker features include:
- Up-to-date: Data is updated to the tracker every five minutes. Please note that your outage status may not change, as it will update once new restoration information is available.
- Mobile-friendly interface: Easy to use on your phone or tablet.
- Weather integration: Includes a weather integration layer to see how weather may be impacting outages.
- Improved reliability: The tracker is cloud-based. Allowing it to be scalable for growth, increased web traffic and enhanced performance.
- Summary reporting: Provides a summary of outages by county, city and zip code.
- Street and satellite views: This feature helps you better understand the vegetation density in your area that may impact outages.
Frequently Asked Questions
Where can I find the new Outage Tracker?
You can find the outage tracker by visiting CenterPoint Energy outage tracker.
Can I view the Outage Tracker on my mobile phone or tablet?
Yes. The Outage Tracker is mobile friendly and easy to use on your mobile phone or tablet by visiting CenterPoint Energy outage tracker.
Can I report an outage using the tracker?
Yes. You can report an outage on the tracker's site by clicking the red “REPORT” button and typing in your phone number (or meter number) and your house number.
How can I find my location on the tracker?
You can find your location by typing your address into the “Find a location” search function. You can also find it by zooming in and out of the map area.
What happens if I can't find my address?
If you cannot find your address, please make sure it is typed correctly into the search bar. If your address still does not appear, your home may be outside of our electric service territory.
Why doesn't my house location show I have an outage when my power is out?
If the tracker does not show an outage, but you still do not have power, you may have an outage as a result of damage to customer-owned equipment, such as the weatherhead, meter-box or your breaker may need to be reset.
If you do not have damage to customer-owned equipment, you may be impacted by a nested outage. You may notice this if your home doesn’t have power, but others around you do. A “nested outage” occurs when our systems indicate power was restored to equipment in your area, but your home may be impacted by a more localized issue. Localized issues could include a damaged line fuse, transformer or possibly a tree on the service line that runs directly to a customer’s home.
If the tracker does not show an outage, but you still do not have power, you may have an outage as a result of damage to customer-owned equipment, such as the weatherhead, meter-box or your breaker may need to be reset.
If you do not have damage to customer-owned equipment, you may be impacted by a nested outage. You may notice this if your home doesn’t have power, but others around you do. A “nested outage” occurs when our systems indicate power was restored to equipment in your area, but your home may be impacted by a more localized issue. Localized issues could include a damaged line fuse, transformer or possibly a tree on the service line that runs directly to a customer’s home.
How is this better than the old tracker?
This tracker is hosted on a cloud-based platform that allows for higher web traffic, includes additional features such as customer reporting of outages, and will allow for expanded growth of functionality.
How often is the information updated?
New data is pulled into the tracker every five minutes. However, outage status may not change as it will only update if there is new information about your outage.
How do I know when my power will be back?
When you click the outage associated to your address, you’ll see a pop-up bubble that shows “Est. Restoration.” This will show your estimated restoration time.
What does it mean if my estimated restoration says, "Pending?"
If your outage notes, “Pending” it means your outage is under review.
