Massmutual Global Business Services India
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Hyderabad / Secunderabad, Telangana, India
1-3 Years
11 days ago
23 Viewed
2 Applied
Job Description
- In this role you will be supporting web-based software applications. We need your leadership, agility, courage, strong communication skills, passion for learning, resilience and self-awareness.
- Provide support for OutSystems Platform and web applications developed on the platform
- Able to work for extended hours and on weekends as needed to handle high priority issues
- Ability to identify, troubleshoot, and recommend solutions for production incidents of moderate to high complexity
- Follow standard procedures, documentation, and notification to implement changes to restore service for production issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues
- Document knowledge in the form of knowledge articles, technical notes, and/or training material to be used by other team members.
- Meet defined Service Level Agreements and Key Performance Indicators (defined as part of company s goals setting process)
- Maintain phone, chat and email coverage during working hours
- Any other responsibilities and tasks given by the management, appropriate to the role.
- Participate in regularly scheduled technical or business focused meetings to ensure excellent cross-team communication
- The Minimum Qualifications Bachelor of Science degree in Computer Science, Information Technology, Engineering or similar technical field of study
- 3+ years of experience OutSystems Platform and web applications developed on the platform
The Ideal Qualifications
Technical Skills
1+ years of experience IT support on OutSystems or similar Low Code Application Platform
2+ years of IT support in web applications and APIs
Experience using ServiceNow, JIRA and Confluence Soft Skills
Self-managed and motivated individual with strong leadership skills
- Excellent written, oral and presentation skills
- Works with minimal oversight and proactively communicates status and risks to project leadership
- Demonstrated sharp, analytical, problem solving, and decision-making skills
- Ability to work well in a team environment
- Responsible for SLA compliance for response and resolution
- Ability to own and drive issues to resolution
JOB TYPE
Permanent Job
INDUSTRY
Other
FUNCTION
IT Support
SKILLS
outsystems
Servicenow
Web Applications
Apis
Confluence
IT support
JIRA
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Last Updated: 09-08-2024 09:51:11 AM
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